Refund policy
Perishable Goods and Change of Mind
Due to the perishable nature of our fresh and frozen meat products, we do not accept returns or exchanges for change of mind once orders are packed. Please review your order carefully before completing the checkout process to ensure all items, quantities, and delivery details are correct.
If you notice an issue with your order, or would like to make any changes, please contact us immediately.
Order Errors, Damage, and Quality Issues
We take pride in the quality of our beef and our packing processes. However, if an error has occurred on our end, we are committed to making it right. You may be eligible for a replacement or refund if:
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The wrong product was delivered (e.g., you received a different cut or weight than what was finalised).
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The product arrived damaged (e.g., compromised packaging).
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The product does not meet quality expectations or is deemed faulty/unfit for consumption.
How to Request a Refund or Replacement
If you experience any of the issues above, please contact us within 24 hours of receiving your delivery.
To help us resolve the issue quickly, please send an email to sales@yangedibeef.com.au with:
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Your order number.
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A brief description of the issue.
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Clear photographs of the product, packaging, and the shipping label.
We will review your request and, where appropriate, arrange for a replacement to be delivered or issue a refund for the affected items. We may ask you to safely dispose of the product; please do not attempt to return perishable goods in the mail.
Refund Processing
If your refund is approved, it will be processed automatically to your original payment method. Please note that refunds may take up to 14 business days to appear in your account, depending on your bank or credit card provider's processing times.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits, restricts, or excludes your statutory rights under the Australian Consumer Law.
